OUR COMMITMENT TO PRIVACY
Traffic Data and Information. AlienExperts.com utilizes a number of internal and third party methods to recognize visitor data such as IP addresses and browser settings (Collectively 'Visitor Data'). Alien Experts’s internal servers and software automatically recognizes Visitor Data. No Personal Identifiable Information (as defined below) is revealed in this process. The Site may also use such Visitor Data to compile traffic data about the kind and types of visitors that use the web site at specific intervals (Collectively 'Traffic Data').
Personal Information. In order for each customer to access and utilize Alien Experts's products and services, Alien Experts requires each customer to provide us with personal information (collectively 'Personally Identifiable Information'). Personally Identifiable Information is only captured when a visitor fills out our information lead form on the website or in response to questions being asked directly by a Senior Care Advisor via e-mail or phone conversation.
Personally Identifiable Information includes, but is not limited to: (i) 'Contact Data' (such as your name, address, city, state, zip code, phone number and email address), (ii) 'Financial Data' (such as a credit card number, expiration date, and verification code), (iii) 'Demographic Data' (such as your zip code and gender), and (iv) other 'Legal Data' (such as your social security number, marital status, power of attorney status and other sensitive information sometimes necessary to generate proper information so we can best serve you and your aging loved one). This Personally Identifiable Information is necessary to generate the products and services offered by Alien Experts and our staff.
Use of Personal Information. Alien Experts, sometimes with third party assistance, may use your Personally Identifiable Information to verify your identity and process your order and payment through merchant account services, to generate the products and services you create requested from our website, and to analyze our customer demographics to better serve you. Your Contact Data may be used to contact you in order to follow up with transactions initiated on the Alien Experts web site, respond to inquiries made through the Site, inform you of any changes to the Site and send you additional information about Alien Experts.
Please note that Contact Data and Traffic Data is used to gather general statistics regarding our customers and visitors respectively, in order to enhance the consumer experience on the web site. We may also use demographic data in a manner that does not identify you specifically or allow you to be contacted but does identify certain criteria about our users in general. For example, we may inform third parties about the number of registered users, number of unique visitors, and the pages most frequently browsed.
We also use Contact Data such as name, physical address and email address to provide special information and promotions regarding our products or in order to contact a customer regarding the services provided or to fill a product order.
Opting Out. You may choose not to provide us with any Personally Identifiable Information. In this case, you may be able to visit the web site, and browse the website for educational purposes; however, we cannot help you with our services without such information.
If you do not wish to receive information and/or promotional materials from Alien Experts or from our partners, you may select the appropriate 'opt-out' at the time you create your account or may unsubscribe from our mailing list on any one of the promotions or other materials we send to you.
Web Site Areas Beyond Alien Experts's Control. The Site may include interactive forums such as message boards and chat rooms. Please note that any Personally Identifiable Information disclosed in such areas is public and becomes public information. You should use caution when deciding to disclose your personal information.
User Access to Order Information. User Access to Order Information. If you contact Alien Experts, we will give you, or anyone listed as a contact for your account, information about your account. If you want someone to have access to your account, you must list them as a contact or they will not be given information. You can confirm who is listed as a contact for your account, add new contacts, or remove contacts by calling us or speaking to one of our Senior Care Advisors. For some of our products, we sometimes need to provide information about your account to other individuals named within your account, such as family members, doctors, etc. For specific information about exceptions to the standard policy of who can request information about your account as it relates to any of our products or service, please contact our customer support department by filling out our contact us form. We may also provide information to a third party if we receive a subpoena or otherwise to comply with the law.
Our Commitment To Data Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. Credit card and personal information are transmitted to us by secure servers. Documents with personal information are delivered to you via Federal Express, a similar overnight delivery service, the United States Postal Service, or e-mail.
Lost or Stolen Data. Alien Experts has security measures in place to prevent the loss, misuse, destruction and alteration of the information that you provide us or we obtain from you. We will have no liability to you or to any third party arising out of any such loss, misuse, destruction, or alternation.
IF FOR ANY REASON YOU BELIEVE THAT YOUR PRIVACY HAS BEEN BREACHED THROUGH THE USE OF OUR WEB SITE, YOU MAY CONTACT US IMMEDIATELY BY FILLING OUT OUR CONTACT US FORM.